InnFocus Consulting respects the privacy of its clients, prospective clients and other individuals with whom it deals. This Privacy Policy explains how InnFocus Consulting collects, uses, stores and manages personal information.
InnFocus Consulting may collect personal information that is reasonably necessary for our business activities and the provision of our consulting services.
Depending on the circumstances, this may include:
In providing consulting services, we may also receive information contained within client records and documents. This may include information relating to business owners, employees, managers, customers, suppliers, advisers and other third parties.
We generally collect information directly from you, including when you:
We may also receive information from our clients, professional advisers, specialist consultants, publicly available sources or other parties where this is relevant to an engagement or our business activities.
We may use personal information to:
We do not sell personal information.
Our consulting assignments may require clients to provide business records and other confidential information. This can include financial information, contracts, leases, payroll and employee information, supplier information, operating information and other records relevant to the engagement.
We use this information for the purposes of performing the relevant engagement and related professional and administrative purposes.
Our handling of confidential client information may also be governed by the terms of the relevant engagement with InnFocus Consulting.
We may disclose personal information where reasonably necessary for our business activities or the provision of our services, including to:
Where an engagement requires information to be provided to an external professional adviser or specialist consultant, we will do so where appropriate to the engagement and subject to appropriate client authority or other lawful basis.
InnFocus Consulting uses third-party technology and business systems in operating its business. These may include Microsoft 365, Apple iCloud, Xero, HubSpot and other service providers.
These providers may process or store information using infrastructure located in Australia or overseas. The locations in which information is processed or stored may vary according to the provider and services used.
We take reasonable steps appropriate to our circumstances to protect information entrusted to us when using third-party systems and service providers.
The InnFocus Consulting website uses Google Analytics to help us understand how visitors use our website and to improve its performance and content.
Google Analytics may collect information about website usage through cookies and similar technologies, including information about a visitor’s device, browser and interaction with the website.
You can control or restrict cookies through your browser settings, although doing so may affect some website functionality.
If you subscribe to InnFocus communications or otherwise consent to receive them, we may use your contact details to send articles, insights, business updates and other relevant communications.
You may unsubscribe from marketing communications at any time by using the unsubscribe facility provided or by contacting InnFocus Consulting.
We will manage electronic marketing communications in accordance with applicable Australian requirements.
InnFocus Consulting takes reasonable steps appropriate to the nature of the information and our business to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
Information may be stored electronically using secure business and cloud-based systems, including Microsoft 365 and Apple iCloud.
No method of electronic transmission or storage can be guaranteed to be completely secure. We therefore regularly consider the safeguards appropriate to the information we hold.
InnFocus Consulting generally retains substantive consulting engagement records for up to seven years following completion of an engagement, or for a longer period where required or appropriate for legal, contractual, professional, insurance or legitimate business purposes.
Other information is retained only for as long as reasonably necessary for the purposes for which it is held or as required by law.
Where personal information is no longer reasonably required, we will take appropriate steps to securely delete, destroy or de-identify it, where practicable and appropriate.
You may contact InnFocus Consulting if you wish to request access to personal information we hold about you or believe that information we hold is inaccurate, incomplete or out of date.
We will consider and respond to reasonable requests in accordance with applicable privacy requirements and the circumstances of the request.
If you have a question or concern about how InnFocus Consulting handles personal information, please contact us using the contact details provided on our website.
We will consider privacy enquiries and complaints and seek to respond within a reasonable period.
We may update this Privacy Policy from time to time to reflect changes to our business practices, technology, services or applicable requirements.
The current version will be published on the InnFocus Consulting website.
InnFocus Consulting is the trading name of Rathkenny Pty Ltd as trustee for the Sherwood Discretionary Trust.
For privacy enquiries or further information, please contact InnFocus Consulting using the contact details provided on our website.
